How InnQuest Built Payments Into roomMaster
Lodging
Payments moved inside the PMS, and InnQuest now earns on volume it used to refer out.
The problem
Hotels run a payments operation whether they want to or not: a card at booking, a deposit, a folio at checkout, plus every Expedia and Booking.com reservation with its own reconciliation. For roomMaster properties, all of it ran outside the software, through whatever processor each hotel signed up with on its own.
What we did
InnQuest, whose roomMaster PMS runs in more than 5,500 properties across 100-plus countries, was the first Valsoft software business to move onto ValPay. Customers board through Tenerum, our lodging gateway, which connects to the booking engines hotels already use and settles through ValPay's Fiserv PayFac.
The card flow now lives inside roomMaster, reconciliation is one view, and InnQuest earns on volume that used to belong to an outside processor. We ran it on ourselves before offering it to any external partner.
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